Version 2.24 released


(mfaesq860) #69

Crashes constantly. Can barely use it.

(spadya) #70

I have an iPhone SE with iOS 12 and it crashes often when using the timer, when returning from lock screen, when typing in rep and weight numbers. At least 10 times during 1 hour workout. Seems to be way worse since thr update.

(hgr) #71

I also have issues with the app. It’s crashing on almost every part. While writing new exercises, while go back and forth threw the app itself and so on…

(grangey) #72

Using latest beta, still getting crashes on every aspect of the app. Also please ensure the beta is not how the final version will be, timer needs to be accessible WITHIN each exercise like it has been, currently it’s only accessible by going out of the exercise.

(laurenmbouton) #73

I have an iPhone 8 — it crashes for me when I add a new exercise to my workout routine. Or sometimes when I try to change my reps from what it had auto input from last time.

(Wyndi Avery) #74

Typically every workout in the middle of it. It starts by not letting me add my reps, freezes then crashes

(aaandy) #75

iPhone X user: anytime I try to delete a set, I’d have to complete back out of the exercise and reopen it. If I made more then one change, the navigation buttons and the numpad disappear when selecting another set/rep. You can avoid crashes completely if you back out of the exercise quick enough but will eventually crash if you just leave the screen open with the navigation buttons/numpad missing. I’ve been using this app for years, looking forward to a fix!

(gymphil) #76

iPhone 6s: The App crashes frequently when I start the timer betwenn the sets or I want to type in my weights. First it freezes, then it crashes.

(stevoo) #77

App freezes occasionally (but no data-loss) and auto-fill does not fill in last work out correctly.
The other problems mentioned in this thread do not occur on my phone (iOS 12.0.1 - iPhone 8 Plus)

(dan13290) #78

My App Crashes on my iPhone 7 with iOS 12 everytime when I tip the weights in. Then the App is frozen and when I close the App and restart it, it is still frozen.

Best regards Dan

(gash65) #79

I downloaded the Beta version. It had more problems than the basic version and wouldn’t allow me to post feedback. So I deleted the app and went back to using the basic.

(Jannis Hermanns) #80

Hey @gash65, I added you to the beta tester group here in the forum manually (we can only match if the apple id you used for the beta version is the same as the email you use to log in with Gym Hero).

You’re the first to report crashes with the beta version - do you still know which version you used exactly, and whether or not you had the new beta interface activated inside the beta version (or did everything look as normal?)

(gash65) #81

Hi Jannis, it’s not that the Beta version crashed, but a lot of the controls and features didn’t work as well as the basic version.
For instance, if I did a workout with the same name as a previous one, it would show the previous reps and weight, but I would still have to enter the information manually for it to be retained, whereas the basic version would keep it unless changed.
It still won’t post to Runkeeper, even though I’d entered the details again.
When I pushed ‘finish’ after a workout, nothing would happen, except the ‘finish’ button would be grey out, and I’d still need to enter a finish time.
It also still showed an error message at the start.
I’m not sure what version I used, but I downloaded it yesterday and used it today.
I hope this information helps.

(grangey) #82

Not sure why you’re saying gash65 is the first to suggest issues with the beta, when I’ve reported exactly that a number of posts ago…

(Jannis Hermanns) #83

Thanks @gash65, all noted - the runkeeper fix we might be able to sneak into the next update, but it might also take until the update after that.

@grangey odd indeed, probably that was wishful thinking! What did you mean with “every aspect of the app”? So far, we’re only aware of the crasher that happens when entering sets (especially for a newly created exercise name). Can you go into a more detail of where the app crashes for you? Thank you!

(lpd190) #84

This is ridiculous. Been using this for years, counting on it for my workout. Keep being told to state when the app crashes. We’ve done that. It’s time to find another app.

(Jannis Hermanns) #85

@lpd190 Hi!

Let’s break this down:

1 .You’ve paid $5 once for Gym Hero
2. You’ve been using and counting on Gym Hero for years
3. You have been receiving bug fixes for years, for free
4. You have been receiving updates for years, for free
5. You have been receiving new features for years, for free

May I ask how much you paid for your last cup of coffee, and how long that lasted? And how you have the nerve to now complain?

The kind of support you want, you can either get by:

  1. using an app with professional support, financed by a subscription model where you pay something around $30 per month
  2. using an app with professional support financed by analysing and selling your data and ads
  3. using an app with professional support, that is currently free because it is still burning VC money, and will fall into either the first or the second category a year later because they have to make money

Your choice.

This is a friendly community, the app is made and maintained by two people in their spare time, next to the day job and the kids, and it would be appropriate that you show some respect for that. Your always free to leave, and we wish you the best of luck.

Don’t be so bitter; it’s just workouts, it’s just an app, we’re doing the best we can, and you got nothing to be mad about :slight_smile:

(gdouglass) #86

I’m my case I can replicate (and mitigate) the app crash every time;

  1. Track an existing workout and pre-populate exercises
  2. Add exercise to the workout. At this point the exercise adds ok but the navigation buttons at the top of the keyboard are missing ( << Add set >>)
  3. Do not enter anything but click back to the workout exercise list.
  4. Go back into the exercise you just added and the keyboard and nav options are all back. All good and no crash :slight_smile:

Using an iPhone Xs Max - IOS 12.01

Love the app, best one I found to track my weight sessions. Keep up the good work.

(mikejmcgarry) #87

I’m finding that after adding the number of reps for an exercise I then click on the weight section to add that in.

When I do this my keyboard turns into a grey rectangle and then the app freezes before crashing

(buzzsaw71) #88

I have replied before, but I now have a new crash motive. When in the stopwatch, it will normally stop working around 10 to 19 seconds whenever it crashes.