How do I transfer my data from the free to the pro app?

#14

I just purchased the pro version, and i know this seems silly cause its so few, but only six of my 9 workouts have synched. I’ve followed the steps indicated several times and those three workouts are still missing. Please let me know if there is something i need to do to help them sync.
Thank you
B

#15

Hi @b-phoenix-adler ! Please go back to the free version, open the settings and hit ‘sync’ in the upper right corner again. Afterwards open pro and do the same.

Did that help?

#16

I did thar several times and eventualy i gave up. Ive deleted the old free app bc i dont hsve space for both on my phone. Nee year anyways. Thanx

#17

Hmm, hopefully the workouts got synced before deleting the free version. If not, do you remember 3 missing workouts so you could re-enter them? You can change time and date to put them in the right order in your workout history.

#18

my pro app doesnt synchronize my purchaises, i followed your list and it doesnt work. can you help me?

#19

Hey Meryl, that’s odd - can you send us a screenshot of your account page in Gym Hero Pro and Gym Hero free to make sure it’s properly set to the same user? Did your workouts and other settings sync from free to pro?

#20

I just upgraded to the pro app and only about half of my workouts synced. I have tried the steps above a few times but it hasn’t helped. I haven’t tried removing either app as I don’t want to lose this data. Strangely the free app (114 workouts), the pro app (69 workouts), and fitty.co (73 workouts) are all different. Any ideas?

#21

Hey @littlenetworker, can you please try again? Our sync service was a bit slow the last weeks and we have fixed some things! Sorry for the trouble

#22

Unfortunately the problem persists. The imbalance between browser, free app, and pro app is still there. Not to mention the pro app only registered 6 workouts (said 73 then) since my last post when actually there have been 11 (as counted in the list of completed workouts since July 8.

#23

Hi all, there was a bunch of bugs that prevented workouts from being synced to our cloud properly :scream: I fixed a lot of them, you can see how the error rates dropped last night (August 7 12:00AM):

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So all, please sync again and let me know if you see your workouts on gymhero.me/@yourusername and in the free/pro apps on your phone. The problem of undeletable workouts should also be gone :man_facepalming:

It would be great if you could let me know if it works (or doesn’t) for you, now.

#24

Hi Jannis,
Still having the same problem. Free app has 125 workouts, fitty.co has 83, pro app has 80. Gymhero.me doesn’t have my latest workout listed but fitty.co and both apps do. :grimacing:

#25

:thinking: well that’s not what I wanted to hear - if it’s not too private, can you share the workout with jannis@gmail.com via iMessage or email? I’d love to get the bottom of this. Sorry for the troubles, and a BIG THANK YOU for helping debug this!

#26

Sent via email. Let me know if you need any other data. Thanks for looking into this issue!!

#27

Thanks for sending that in, I think I found the problem. Your profile now shows all workouts, right? If so, please let me know. Then I will implement a fix for this problem (I manually applied it to your profile only so far).

Duplicating entries
#28

Sadly no - the pro app (92), free app (134), and fitty.co (95) are still showing different totals :confused:

#29

Hey, I still have all my duplicate workouts. Is there anyway you can run an update to clear them out rather than me having to do them manually?

Thanks

#30

Hi there. Just upgraded to Pro and can’t get any of my 388 workouts to sync. Please help.

#31

Sorry, I tried everything listed here but it does not sync from the free to the pro version. When I try to restore updates in the free version, it says that there are no purchases… My ID is zfit.

#32

Dear developers,

I finally switched to the pro version! One problem: out of the 639 workouts I’ve logged in my free version, only 89 transfer to the pro app. I hope you guys can help me out, it would be a bummer to lose all of this data.

Thanks in advance!

Edit: I am happy to help out and will check this site from now on daily for a few weeks to be sure to get your replies and we can interact properly.

#33

Ok, so suddenly today out of the blue instead of 89 it now shows 1187 in both apps. I checked and it duplicated some workouts. That’s fine I’ll just delete the duplicates! Thanks if you guys did something.

Edit: I am scared that if I delete the duplicates, I’ll delete all copies. So I’ll wait for now.