How do I transfer my data from the free to the pro app?

#21

Hey @littlenetworker, can you please try again? Our sync service was a bit slow the last weeks and we have fixed some things! Sorry for the trouble

#22

Unfortunately the problem persists. The imbalance between browser, free app, and pro app is still there. Not to mention the pro app only registered 6 workouts (said 73 then) since my last post when actually there have been 11 (as counted in the list of completed workouts since July 8.

#23

Hi all, there was a bunch of bugs that prevented workouts from being synced to our cloud properly :scream: I fixed a lot of them, you can see how the error rates dropped last night (August 7 12:00AM):

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So all, please sync again and let me know if you see your workouts on gymhero.me/@yourusername and in the free/pro apps on your phone. The problem of undeletable workouts should also be gone :man_facepalming:

It would be great if you could let me know if it works (or doesn’t) for you, now.

#24

Hi Jannis,
Still having the same problem. Free app has 125 workouts, fitty.co has 83, pro app has 80. Gymhero.me doesn’t have my latest workout listed but fitty.co and both apps do. :grimacing:

#25

:thinking: well that’s not what I wanted to hear - if it’s not too private, can you share the workout with jannis@gmail.com via iMessage or email? I’d love to get the bottom of this. Sorry for the troubles, and a BIG THANK YOU for helping debug this!

#26

Sent via email. Let me know if you need any other data. Thanks for looking into this issue!!

#27

Thanks for sending that in, I think I found the problem. Your profile now shows all workouts, right? If so, please let me know. Then I will implement a fix for this problem (I manually applied it to your profile only so far).

Duplicating entries
#28

Sadly no - the pro app (92), free app (134), and fitty.co (95) are still showing different totals :confused:

#29

Hey, I still have all my duplicate workouts. Is there anyway you can run an update to clear them out rather than me having to do them manually?

Thanks

#30

Hi there. Just upgraded to Pro and can’t get any of my 388 workouts to sync. Please help.

#31

Sorry, I tried everything listed here but it does not sync from the free to the pro version. When I try to restore updates in the free version, it says that there are no purchases… My ID is zfit.

#32

Dear developers,

I finally switched to the pro version! One problem: out of the 639 workouts I’ve logged in my free version, only 89 transfer to the pro app. I hope you guys can help me out, it would be a bummer to lose all of this data.

Thanks in advance!

Edit: I am happy to help out and will check this site from now on daily for a few weeks to be sure to get your replies and we can interact properly.

#33

Ok, so suddenly today out of the blue instead of 89 it now shows 1187 in both apps. I checked and it duplicated some workouts. That’s fine I’ll just delete the duplicates! Thanks if you guys did something.

Edit: I am scared that if I delete the duplicates, I’ll delete all copies. So I’ll wait for now.